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Shipments & Returns
Our shipping and return policies, and important related topics.
1How do I change my shipping address?
From the Login dashboard, you can click on the Billing/Shipping Address text button on the left side navigation. This page will allow you to update your address along with your contact information. When you are finished editing this section hit Save Address. You can also get to this page by hitting the Manage Addresses text button in the address section of your dashboard.
2How do I return my product?
RETURN POLICY
Please look over your invoice and products before opening the package.
All returns must have prior authorization from Sterngold. Please call our Customer Service Department at 800-243-9942 to obtain a return authorization number and clearly write the issued number on the outside of the Shipping package.
All unopened products must be in resalable condition. A copy of the invoice or packing slip must be enclosed with the return. Return freight costs are the Customer's responsibility. Sterngold is not responsible for any lost or damaged products returned to us. Please allow 2 to 4 weeks for return processing.
No credit will be provided for freight costs on original invoice.
ATTACHMENTS, IMPLANTS AND CONSUMABLES: No returns are accepted after 180 days from purchase date. Any unopened product returned within 30 days of the invoice date will not incur a restocking fee. After 30 days from date of purchase, there will be a 15% restocking fee. A 20% restocking fee will be charged after 60 days and a 50% restocking fee after 90 days, from date of purchase.
For implant fixtures, a one-time courtesy exchange will be honored for any bulk quantity purchases over 15 units. The exchange must take place within 6 months of the initial date of purchase.
ALLOYS: Our 30-day product guarantee on all alloys permits the return of metal in quantities of 5-ounces or less. When returned within 30 days, credit will be issued at the original invoice price for the quantity of material returned (including buttons). Unopened metal returned within 30 days from delivery date will be issued credit at 20% off the original invoice price or intrinsic based on the current market, whichever is lower.
CENDRES METAUX ATTACHMENTS AND CONSUMABLES: No returns are accepted after 30 days from purchase date. Any unopened product returns will be subjected to a 20% restocking fee. Opened CM attachments and consumables will not be accepted for credit.
OSHA REGULATIONS: To comply with Federal Regulations and Sterngold's infection control program, all items not returned in their original, unopened packaging must be disinfected and shipped in compliance with current OSHA rules. Failure to follow OSHA regulations will result in your package being returned at your expense. Items which can be used in the mouth must be disinfected and repackaged in a heat-sealed envelope labeled with a notice of disinfection.
Please complete this form and include it with your return.
All returns must have prior authorization from Sterngold. Please call our Customer Service Department at 800-243-9942 to obtain a return authorization number and clearly write the issued number on the outside of the Shipping package.
All unopened products must be in resalable condition. A copy of the invoice or packing slip must be enclosed with the return. Return freight costs are the Customer's responsibility. Sterngold is not responsible for any lost or damaged products returned to us. Please allow 2 to 4 weeks for return processing.
No credit will be provided for freight costs on original invoice.
ATTACHMENTS, IMPLANTS AND CONSUMABLES: No returns are accepted after 180 days from purchase date. Any unopened product returned within 30 days of the invoice date will not incur a restocking fee. After 30 days from date of purchase, there will be a 15% restocking fee. A 20% restocking fee will be charged after 60 days and a 50% restocking fee after 90 days, from date of purchase.
For implant fixtures, a one-time courtesy exchange will be honored for any bulk quantity purchases over 15 units. The exchange must take place within 6 months of the initial date of purchase.
ALLOYS: Our 30-day product guarantee on all alloys permits the return of metal in quantities of 5-ounces or less. When returned within 30 days, credit will be issued at the original invoice price for the quantity of material returned (including buttons). Unopened metal returned within 30 days from delivery date will be issued credit at 20% off the original invoice price or intrinsic based on the current market, whichever is lower.
CENDRES METAUX ATTACHMENTS AND CONSUMABLES: No returns are accepted after 30 days from purchase date. Any unopened product returns will be subjected to a 20% restocking fee. Opened CM attachments and consumables will not be accepted for credit.
OSHA REGULATIONS: To comply with Federal Regulations and Sterngold's infection control program, all items not returned in their original, unopened packaging must be disinfected and shipped in compliance with current OSHA rules. Failure to follow OSHA regulations will result in your package being returned at your expense. Items which can be used in the mouth must be disinfected and repackaged in a heat-sealed envelope labeled with a notice of disinfection.
Please complete this form and include it with your return.
3What shipping methods are availble?
You can choose one of the different methods of delivery shown below. Please note that delivery options are different for Puerto Rico, Canada and International shipments.
- Standard Ground Service (1-7 business days)
- 3 Day Express (US Only)
- Second Day Air (US Only)
- Standard Overnight (US Only)
- Priority Overnight (US Only)
- Priority Overnight International (Canada & PR 1-3 business days)
4How much is shipping?
Shipping charges are dependent on the weight of the order and method of delivery you select.
5When will my order ship?
If your order is received by 2:00 p.m. EST, the ordered products are in stock, and credit terms are approved, your order will ship on the same day.
6Terms & Conditions
Shipments are sent via commercial air and ground carriers such as Federal Express, UPS, or DHL. Your order will travel by regular ground service which usually takes 1-7 working days as designated in the shipping preference section of the order entry process.
If you require priority overnight or other rush delivery methods, please choose that method of shipment when completing your order. For international customers, shipping charges do not include any taxes or duties imposed by your own government. Please note that some heavier items may require additional shipping charges. Sterngold Dental, LLC reserves the right to change or terminate this shipping policy without notice at anytime.
If you require priority overnight or other rush delivery methods, please choose that method of shipment when completing your order. For international customers, shipping charges do not include any taxes or duties imposed by your own government. Please note that some heavier items may require additional shipping charges. Sterngold Dental, LLC reserves the right to change or terminate this shipping policy without notice at anytime.